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Customer Service Analyst Interview Questions

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Tell us about your work experiences.

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Started out talking about my best accomplishments and occasions of going the extra mile to help customer.ers and co-workers, my professional mannerisms, the ability to maintain confidentiality, and how I saved money for a company. Two of the 3 in the room took notes on copies of my resume.

How do you handle difficult people?

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some of the iq test.

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Please tell me how you handled a disgruntled customer on the phone?

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Can you describe your process that you use in your business improvement process?

Tell me about yourself and why you think you may be a good candidate for this position.

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Tell me a time when you had to handle an angry customer? How did you handle it?

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Describe your business analyst background and experience, and why are you interested in this position and working for the City.

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Tell me about a time you had a bad relationship or experience with either a coworker or boss and how did you handle it?

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