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Customer Service and Problem Resolution Representative II Interview Questions

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“Tell me about a time when you had an irate customer? Describe good customer service? How do you handle a situation when you are going to be late for work? Mock sales / role playing scenario - I...”

“How you would handle typical customer service situations?”

“They are very behind technologically. I wasn't informed that I couldn't use my most up to date computer with 3.0 usb. Everything is done from a thumbdrive which they also don't tell you will damage...”

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“Which shift would I be available to work.”

“Was there anything special that you handled while at Convergys?”

“What is your level of knowledge concerning a call center.”

“Interviewer unwilling to consider interviewing someone who lived out of state.”

“Describe a time I had to deal with an Angry Customer and how did I handle it.”

“The interview process itself did not pose any particular differentiations from any other customer service related position interview.”

“Have you ever had a disagreement with a supervisor /manager?”

110 of 27 Interview Questions