Customer Service and Problem Resolution Representative II Interview Questions | Glassdoor

Customer Service and Problem Resolution Representative II Interview Questions

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Customer service and problem resolution representative ii interview questions shared by candidates

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Tell me about a time when you had an irate customer? Describe good customer service? How do you handle a situation when you are going to be late for work? Mock sales / role playing scenario - I was nervous about this but it was fun

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Great experience overall. The recruiter was excellent and friendly

How you would handle typical customer service situations?

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They are very behind technologically. I wasn't informed that I couldn't use my most up to date computer with 3.0 usb. Everything is done from a thumbdrive which they also don't tell you will damage your computer.

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Which shift would I be available to work.

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Was there anything special that you handled while at Convergys?

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What is your level of knowledge concerning a call center.

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Interviewer unwilling to consider interviewing someone who lived out of state.

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Describe a time I had to deal with an Angry Customer and how did I handle it.

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The interview process itself did not pose any particular differentiations from any other customer service related position interview.