Customer Service Associate II Interview Questions | Glassdoor

Customer Service Associate II Interview Questions

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Customer service associate ii interview questions shared by candidates

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How would you assist a customer that said they did not need help and was just looking?

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I would greet them first and say; I see your interested in this ......... What project are you working on? Reply; Oh I'm just looking. My response; Okay, we'll just so you know we have 10% on ........ and free delivery on in stock items. Also if you use the lowes card you can get 6 months no payment, no interest. If you change your mind, Im here to help and if you need any assistance, Ill be in this area.

i would let the customer know my name, and that if they need assistance with something just let me know and i'll be more than happy to help.

How would you handle a difficult customer?

1 Answer

Do you own a home?

1 Answer

They of course asked what is you're biggest weakness.

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Tell me about a time when you failed at something and how you corrected it.

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Think of a recent time you made a mistake, how did you handle it and react to fix it?

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Choose a product from an area in your expertise and tell me how you would sell it to a customer.

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Tell me about a time you went above and beyond or out of your way to help a customer.

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What qualities do you find important in order to ensure excellent customer service?

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(They ask you to rate your knowledge of most deptartments in the store, and then ask you to engage in a role play scenerio) Well it sounds like you are most knowledgable in the __________ department. Pretend that I am a customer. Pick from any product in that department, and attempt to sell it to me.

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