Customer Service Associate III Interview Questions | Glassdoor

Customer Service Associate III Interview Questions

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What are your concerns for this job?

1 Answer

Do not put yourself, the company interviewing you, or yourself down. Answer like... "is there still room for growth and promotion". That is what I use, and it works every time. Keep all your answers lengthy, not short.

You have a good working relationship with a guy and are becomming buddies. He has been helpful showing you the ropes. He runs the forklift into a rack support and bends it. It should be reported to the supervisor but he asks you not to because he turned over a Refrigerator last week. What do you do?

1 Answer

You suspect an employee is stealing petty things from the store, you have no proof, what action do you take?

1 Answer

When helping answer a customer's question, how should you proceed to assist them?

1 Answer

Where do you see yourself in 5 years? What is your prior retail experience? Do you have knowledge of home repair or construction?

Tell me about a difficult customer and how the situation resolved.

Describe a time you made a mistake while working and how you resolved it.

Tell me about a time you made a mistake. Why do you want this position

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