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Customer service consultant Interview Questions

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Customer Service Consultant interview questions shared by candidates

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Microsoft
Technical Account Manager/Associate Consultant was asked...November 10, 2012

I have ping pong balls that I want to ship across the ocean in a freight ship. How many can you fit?

3 Answers

- What is the shape of the ping pong balls? The shape of a ball is a ball, man =) It's better if you find the answers by yourself on this questions. The key element they want to know is how can you think and look for the answers in the world around you. You should better predict all measurable values, than ask about them Less

and predict doesn't mean you just say ....hmm let it be 22. No. You should say that you saw a stap on one of balls with it's mass equal to 1g. And you saw a picture with a cargo ship near a man in dock so it's like 10 floor building and each floor is 3m high...so calculate Less

Make sure to ask clarifying questions. - How big are the ping pong balls? - What are the dimensions of the ship? - What is the shape of the ping pong balls? Less

Working Solutions

Nothing too scary. Just two or three good questions about problem solving... Discuss a time when you had this sort of problem and how did you handle it? What was the outcome?

2 Answers

The only negative comment I would make at this point is that WS currently doesn't have any work for me. I am still waiting to be called for a project. It has been a couple of weeks since WS sent me the congratulating email on passing their selection process. I'm optimistic some work will come along soon, so we'll see... Less

Hi. Have you received an assignment yet, & how long after your acceptance? If you don't mind, please also explain the process; training you received; what your starting hourly wage is & promises of raises; your opinion of the assignment so far, etc. Thank you! Less

Nationwide Building Society

The first question was "are you or can you be flexible"

2 Answers

Yes

Yes

AMP Limited

Tell us about your previous education/work in 90 seconds. Why AMP? Why are you fit for this role? Tell us a time you received bad customer service? And how would you have resolved it if you were person giving bad customer service? Tell us a time have you multi-tasked?

2 Answers

What are the questions they asked you in video interview?

That would be appreciated! thanks

Rogers Communications

Give an example of a time when you had an irate customer on the phone or in person. How did you handle the situation? What was the outcome?

2 Answers

Customer service consultant rogers interview

(Again, be creative and serious with your answers)

Rogers Communications

How would you handle a call where a customer wanted an adjustment because she was on the wrong Price Plan? Would you give a credit or offer a new price plan?

1 Answers

You would educate the customer about her current plan and arrange to change her Price Plan to prevent further overages! Less

Travisa Visa Service

What is your accomplishment in your life?

1 Answers

What is your strength and weakness?

TMG

Phone interview then 2 in person interviews, same sort of questions that they ask at any graduate role, where do you see yourself in 5 years, what are your greatest achievements and so on

1 Answers

Phone interview then 2 in person interviews, same sort of questions that they ask at any graduate role, where do you see yourself in 5 years, what are your greatest achievements and so on Less

Champneys

What would your telephone manner be like

1 Answers

Professional which was told is wrong " we don't want you to be professional, we want you to be friendly and have a laugh with the customer" Less

Post Office

How can you sell?

1 Answers

I have 4 years experience selling.

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