Customer Service Director Interview Questions | Glassdoor

Customer Service Director Interview Questions

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Customer service director interview questions shared by candidates

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What improvements would you suggest for the Customer Service Team?

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I mentioned that giving the team the opportunity to visit the plant and the departments they work with each day would help them to better understand the overall timing and process required to fill the orders for the customers. This then builds a better work environment between the departments and allows for better communication and teamwork.

They asked me what I would do to improve their survey responses.

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Have you managed an off-shore call center staffed with contract employees?

What was the best thing about my current job?

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Can I have my money back from the services you never provided for me.

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What motivates you?

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What do you find as the most difficult challenge facing a Government Manager today?

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