Customer Service Engineer Interview Questions
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Customer Service Engineer interview questions shared by candidates
Given a group of 8 identical items, one of which weighs either more or less than the other 7 (which all have the same weight), what are the least number of steps required to determine the odd item and if it weighs more or less than the others using a two-sided balance scale.
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Put 3 each on both sides, if they weigh the same than put the other 2, one on each and see what is different. Done in 2 steps Less
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3. You also have to determine if it weights more or less than others
Company is looking for dependable and reliable people. The position handles the computer support for banks. So your going to have to prove a clean record. The only surprising question was the declaration that many of the employees were Christians and that their faith was important to them, the question was does this present a issue at all.
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This wasn't a problem for me. I actually found that I went to church with another employee. I think they were just trying to find out if I had positive connections to the community. Less
Why do you believe that you are qualified to file this position; in what ways do you resolve customer conflicts with unforeseen delays in service?
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I answered humbly and truthfully with the following statement: I believe I am as good as anyone that can troubleshoot, repair, install, and network equipment. However, I believe in making my customers feel as if they are the only ones in the room when I am there taking care of them. When I experience an unforeseen delay in scheduling, or have to unexpectedly change my work schedule. I tell the customer the least amount of details, in order to get them to understand that I have an other emergency that needs my immediate attention, to include offering them my sincerest apologies for the unforeseen situation. Less
