Customer Service Interview Questions | Glassdoor
Customer Service Interview Questions

Customer Service Interview Questions

As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.

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Why do I want to leave my current job

4 Answers

What was the hardest decision you had to make while dealing with a very angry customer?

3 Answers

Sell me this pen.....

3 Answers

Advise a time that I had to use my interpersonal skills when assisting another employee. Give example of how I handled an irate customer. Give an example of when you could not help a customer. Quick answer: Never. Never advise a potential employer under any circumstance when you could not assist the customer. It's a trick question.

3 Answers

How do you feel about monotonous, boring tasks?

4 Answers

Interviewer kept asking if I was aware of what the job entailed!

2 Answers

Tell me about a time when you dealt with a difficult customer. What was the outcome?

2 Answers

What do you think some of the most important parts of selling are?

2 Answers

What does the word empathy mean?

2 Answers

all really simple questions

2 Answers
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