Customer Service Interview Questions | Glassdoor
Customer Service Interview Questions

Customer Service Interview Questions

As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.

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What can you bring to the team as a new individual? Your strengths and or weaknesses? (Elaborate on this they analyze Everything)

2 Answers

All the interview questions were very straight forward. There was nothing tricky or complicated.

2 Answers

What do you think your worst qualities are?

4 Answers

What will you do when you face an angry customer?

3 Answers

All questions asked were relevant to the position

2 Answers

If a customer wants a refund from a bill she didn't pay, what is your response?

2 Answers

What types of attitudes make you angry

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Tell me a time when you had to handle a difficult customer.

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How would you solve a signal distribution problem customer call?

2 Answers

Name a policy at a former job that you didn't agree with, and what you did in response?

2 Answers
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