Customer Service Interview Questions | Glassdoor
Customer Service Interview Questions

Customer Service Interview Questions

As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.

Top Interview Questions

Sort: RelevancePopular Date

why do you want to work for Best Buy

2 Answers

"Name a time when you couldn't do your job right"

2 Answers

What is your greatest weakness?

2 Answers

Describe a time you got bad customer service.

2 Answers

Describe a time you got good customer service.

2 Answers

What makes you think you can do this job?

2 Answers

describing myself

2 Answers

Person #A has an issue how do you respond?

2 Answers

"Tell me a situation in which something was broken and what did you do to fix it without a supervisor" "Tell me how you would handle conflict between your coworkers" "Tell me how you handled a difficult customer, what did you do to resolve the problem"

2 Answers

The volume on the computer was too low

2 Answers
4150 of 23,948 Interview Questions