Customer Service Interview Questions | Glassdoor
Customer Service Interview Questions

Customer Service Interview Questions

As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.

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describing myself

2 Answers

The volume on the computer was too low

2 Answers

Is it worth trying to work for this job?

2 Answers

All questions asked were relevant to the position

2 Answers

What types of attitudes make you angry

2 Answers

How do you feel about working with the Military?

2 Answers

Describe a time when you had to work as a team.

2 Answers

"Tell me a situation in which something was broken and what did you do to fix it without a supervisor" "Tell me how you would handle conflict between your coworkers" "Tell me how you handled a difficult customer, what did you do to resolve the problem"

2 Answers

What is your greatest weakness?

2 Answers

The interview questions were not difficult at all. They were basic interview questions mostly related to customer service and previous experiences.

4 Answers
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