As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.
What would you do if, on a product release day, 5 people were yelling at you, and trying to get your attention, all at once? Take it one person at a time. Acknowledge all of the customers and assure them that you'll be right with them. Remind calm, ask them if they can wait just for a bit til you finished doing business with the customer. One by one helping them out and understand taking time and patience. learning their time very valuable that I take this seriously to make sure everyone gets out calmly and happy. |
Name a time when you had to tailor a solution for a customer, because your company's current products and services couldn't help them? |
Give me one example from your past employment history where unusual events created interpersonal conflict and/or impaired customer service (i.e. patient and/or physician), including how you solved these multiple problems, and what was the final outcome. |
How would you help a customer that is preparing to take their GRE in 3 months? |
What's your favorite thing about an angry customer? |
What will you do when you face an angry customer? |
If there is a rude member calling, how would you handle it? |
Why do you want this job...you seem overqualified... |
Why did you leave your previous jobs? |
"give me 3 reasons why I should hire you for this company" |
