Customer service Interview Questions | Glassdoor
Customer service Interview Questions

Customer service Interview Questions

As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.

Customer service Interview Questions

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What would you do if, on a product release day, 5 people were yelling at you, and trying to get your attention, all at once?

3 Answers

Take it one person at a time. Acknowledge all of the customers and assure them that you'll be right with them.

Remind calm, ask them if they can wait just for a bit til you finished doing business with the customer. One by one helping them out and understand taking time and patience. learning their time very valuable that I take this seriously to make sure everyone gets out calmly and happy.

Remain steady and focus, remind them all they will be taken care of in an orderly fashion. Kindly you state you are one person and can only take one person at a time and to please be patient

Design a system that can efficiently scale and store the count of all unique words from a *very large* document-based corpus of text.

5 Answers

Name a time when you had to tailor a solution for a customer, because your company's current products and services couldn't help them?

4 Answers

Give me one example from your past employment history where unusual events created interpersonal conflict and/or impaired customer service (i.e. patient and/or physician), including how you solved these multiple problems, and what was the final outcome.

3 Answers

How would you help a customer that is preparing to take their GRE in 3 months?

3 Answers

What's your favorite thing about an angry customer?

2 Answers

What will you do when you face an angry customer?

3 Answers

If there is a rude member calling, how would you handle it?

4 Answers

Why do you want this job...you seem overqualified...

1 Answer

Why did you leave your previous jobs?

1 Answer
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