Customer service Interview Questions

I am detailed oriented, a team player good communication and verbal skills, also a multi tasker

I am a valued team player with organizational skills that manages time appropriately.

To whom it may concern: First I'd like to thank you for taking the time to review my resume and also give you some background info on myself. I feel I would make proper fit in the position of administrative assistant based on my experience and abilities. Although I am not experienced in QuickBooks, I do know Sage 50 & I feel I can rise to the challenge of learning any program or software required in a minimal amount of time, given the opportunity. As noted on my resume, my competencies and capabilities are strongly in line with those required for the position. For instance, working at Excel security as the service coordinator for the installation dept, I gained knowledge and insights into providing excellent customer service by anticipating client needs. I also became proficient in accounting via Sage/Peachtree to better invoice clients who did not have service contracts with us. I kept a strict record of techinician scheduling, ordering of materials needed for all projects, tracking of the shipments and redirecting those to the appropriate job site for completion. I'm looking forward to further discussing the position and my qualifications with you in more detail soon. I feel confident that I can fulfill the requirements needed for the office assistant position. Thank you again for your time and consideration.

Mention any cashiering jobs or cash office jobs and be specific with how much money you handled on average. You will also be asked if you were solely accountable for your drawer/safe.

East N.Y. Savings Bank, Mid Town Location:NYC., Lead / Head Teller. Citibank: World Trade Center and Queens, NYC., 2x different locations. NYC.

Lead / Head Teller in Queens, and a High Priority Teller at Wall Street, N.Y.C.T.A. Location BROOKLYN n QUEENS, NY. Cash Handler for over 5 years, On a Average DAY of BY Hand Cash Handled was $200.00K, or higher. McCoy Federal Credit Union, Location ORLANDO, FL. $$ amounts would vary from day to day. PGA Credit Union, Location PBG. $$$ amounts would vary day to day, Friedman 's Jewlers Location WPB., FL. Assistance Store Manager n Credit Manager. $$$ varied from day to day, as well as the jewelry. SAM'S Location: WPB. FL. COS/CSM Cashier. OVER 2 years. Handling CASH $$ was a big Part of responsibility as well as Member / Customer Service. I started working at 15 years old, n I've always dealt with Zero Mistakes / Errors made, when it came the end of the day to Prove Out / Count Drawer Down. Bonded in 2 states, NY and FL. Thank you for your time, it is appreciated. KATHLEEN Uzzo

I focused on the benefits of the product and the additional service that is provided to support them. While we are large enough to give the bast deal we are also small enough to give great customer service.

I consider excellent service as when a customer leavers your store with an in depth knowledge of your product and wanting to return again for future business.

I consider excellent service when one goes out of her way to help out a guest who needs help with an item that is not related to what I am 'selling'.

Find out as much as possible on the benefits of keeping the account and let the gentlemen know how it effects him and why he should keep it.

Understand Davids true needs as a customer. Why is he cancelling? What's changed his mind? Has Yelp provided what he truly needs? Most likely he's canceling because he isn't happy with the service or his business is failing. If it's not failing before giving up on retaining the sell follow up with opened ended questions. An then make a strong recommendation for his true needs.

you have one of 2 ways you can handle this one, tell the customer you just punched out but is there anything else you can do for her or tell her that you will see if there is anything you can do and then proceed to the manager or assistant manager and ask if you can punch back in and help at the bakery with the customers and you will take your break when it is less busy or take 2 15 minute breaks later just to keep the customers moving and happy, no matter what customer service is job 1 and you have to think of the store as your own store because you are vested in it and your paycheck depends on it, always try to remember to be nice and be the best worker you can be, in this day and age there is no guarantee of a job you have to be the best you can be and if you can't deal with customers than you have cut out most jobs on the market.

I would help the customer and take my lunch after. I would let management know that it will appear I took an extended lunch on my timesheet because I was helping a customer at the beginning.

kept everyone calm, performed according to need (emergency medical intervention; crisis intervention; customer service appeasement

I would speak with their parents to figure out what methods of teaching work best as well as research any studies that have been performed that give recommendations on what teaching methods to use for different disabilities.