As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.
What would you do if, on a product release day, 5 people were yelling at you, and trying to get your attention, all at once? Take it one person at a time. Acknowledge all of the customers and assure them that you'll be right with them. |
Name a time when you had to tailor a solution for a customer, because your company's current products and services couldn't help them? |
Give me one example from your past employment history where unusual events created interpersonal conflict and/or impaired customer service (i.e. patient and/or physician), including how you solved these multiple problems, and what was the final outcome. |
What's your favorite thing about an angry customer? |
What will you do when you face an angry customer? |
How would you help a customer that is preparing to take their GRE in 3 months? |
If there is a rude member calling, how would you handle it? |
how did you deal with unhappy customers? |
There are no difficult or unexpected questions. This is not a job for everybody, although most people could do it. If you would deny your social life, or if you do not even possess a social life, being a Newspaper Motor Route Carrier is your job. |
A long time customer of yours wants to close out her accounts. What do you do? |
