Customer service Interview Questions | Glassdoor
Customer service Interview Questions

Customer service Interview Questions

As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.

Customer service Interview Questions

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describe a past experience with a customer you could not satisfy

2 Answers

Describe previous negative customer service experiences and how I handled them.

1 Answer

Are you familiar with IB and why IB? How strong are your customer service skills? Your job consist majority of your time making and taking calls, are you okay with that? How do you deal with upset customers? Tell me a time when you had to deal with someone in a team? How do you feel with work left undone? How do you make do w/ limited resources... in other words, resources are limited, are you okay with that and how can you overcome this obstacle? Tell me your weakness? What is your strength? Can you work the hours from M-F 8am - 4pm? How do you feel about travel, your commute and how far? Why do you want this job? What do you like to do for fun?

1 Answer

What would you like to do in the next 5 years and where do you see yourself then?

1 Answer

Why are you interested in this position

1 Answer

How did you resolve an almost impossible customer and what was the outcome?

1 Answer

Describe a situation where you went above and beyond for your customer?

1 Answer

Have you ever had experience in customer service before?

1 Answer

How would you handle a difficult patient calling about their insurance not paying for a wheelchair?

1 Answer

What would you do if a associate is not giving the energy the company to requires?

1 Answer
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