Customer service Interview Questions | Glassdoor
Customer service Interview Questions

Customer service Interview Questions

As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.

Customer service Interview Questions

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A long time customer of yours wants to close out her accounts. What do you do?

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Name a time when you were able to provide exceptional customer service and what was the result?

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Nothing really difficult, a great way to start a job as a intern, part time to supplement income, a blessing to get paid weekly :)

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How important is honesty?

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How did you resolve an almost impossible customer and what was the outcome?

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The question that seems to catch everyone off guard is "Tell me about yourself. Who are YOU?"

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Since i had always worked alone before, the only difficult question was : Can you mention one situation in which you worked as part of a team to overcome a problem?

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What would you do if there is a long line of people at lunch time and customers begin to leave because of the long wait?

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We have to bring out 4 pairs of shoes plus the hot item of the month, which 3 pair in addition to a basic pump would you bring if she's looking for something for work? (minus the hot item)

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"Name a previous experience where you turned a negative interaction with a customer into a positive one."

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