Customer service Interview Questions | Glassdoor
Customer service Interview Questions

Customer service Interview Questions

As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.

Customer service Interview Questions

Sort: RelevancePopular Date

What is the stickiest situation you've been in with a customer and how did you get out of it?

1 Answer

If a customer becomes angry, what would you do?

1 Answer

Are you planning on moving back to Florida?

1 Answer

"Tell me about a time you helped a co-worker."

1 Answer

A long time customer of yours wants to close out her accounts. What do you do?

1 Answer

You are asked explain what you would do if someone was being rude to a customer? Would you tell?

1 Answer

If you had a customer that said they were very unsatisfied with their experience, how would you handle it?

2 Answers

Name a time when you were able to provide exceptional customer service and what was the result?

1 Answer

No difficult questions

1 Answer

What was your wage at your previous position, and if it is less than what you would make here, will it be sufficient and WHY?

1 Answer
2130 of 213 Interview Questions