Customer service Interview Questions | Glassdoor
Customer service Interview Questions

Customer service Interview Questions

As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.

Customer service Interview Questions

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What makes you a good sales associate?

1 Answer

When dealing with customers, how would you handle a VIP?

1 Answer

Describe a situation where you provided excellent customer service.

1 Answer

Describe a situation where you went above and beyond for your customer?

1 Answer

"Describe a situation in which you've had to handle a customer shoplifting"

1 Answer

how would you deal with an irate customer?

1 Answer

What was your wage at your previous position, and if it is less than what you would make here, will it be sufficient and WHY?

1 Answer

Please explain a time when you had to solve a difficult problem

1 Answer

Let's say you work in a department that requires one-on-one customer service. You begin to help one customer when another customer asks for assistance. You hear your supervisor call for your assistance over the walkie-talkie. What would you do?

1 Answer

What would you like to do in the next 5 years and where do you see yourself then?

1 Answer
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