Customer service Interview Questions | Glassdoor
Customer service Interview Questions

Customer service Interview Questions

As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.

Customer service Interview Questions

Sort: RelevancePopular Date

How did you handle a difficult customer?

2 Answers

The very last questions: What state would you get rid of and why?

1 Answer

Tell me about a time at work when you encountered a difficult situation. How did you handle it?

1 Answer

How would you consider yourself: A. Business Oriented B. Service Oriented

1 Answer

What is another store that had notable customer service, positive or negative?

1 Answer

How do you plan on building your personal customer book in order to meet sales goals every month?

1 Answer

Describe how you would measure customer service.

1 Answer

Name one instance in which you went above and beyond your job duties to ensure customer satisfaction.

1 Answer

How do you define good customer service?

1 Answer

What's the best way to stop someone from shoplifting?

1 Answer
3140 of 213 Interview Questions