As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.
How did you handle a difficult customer?2 Answers
I remained calm and asked him what I could do to help him. When he vented, I listened, and then I came up with ideas and suggestions to find a solution to his concerns. By staying calm, listening to his concerns, and being willing to come up with a pleasing solution, we found a common ground and everyone was happy.
Hi, may you advise on how scheduling works once hired. For example, do they give you your work schedule for the week or two weeks out, etc. Thank you kindly