Customer service Interview Questions | Glassdoor
Customer service Interview Questions

Customer service Interview Questions

As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.

Customer service Interview Questions

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Why do you want this job...you seem overqualified...

1 Answer

The questions on Customer Service were probably the hardest, I haven't worked in Retail since college so I struggled a bit with examples of what good Customer Service looks like.

1 Answer

How would you handle a difficult patient calling about their insurance not paying for a wheelchair?

1 Answer

What was your most difficult sale and how did yo handle it?

1 Answer

If you had a customer that said they were very unsatisfied with their experience, how would you handle it?

2 Answers

Name a time when you had an upset customer and how you handled it.

1 Answer

unexpected - why do you work for the company? it was unexpected because it just seems like it should go without saying for most people who apply to move up - not so much money, but the next step sort of thing.

1 Answer

You are asked explain what you would do if someone was being rude to a customer? Would you tell?

1 Answer

Tell me about a time at work when you encountered a difficult situation. How did you handle it?

1 Answer

What do you think are your weaknesses?

1 Answer
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