As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.
Name a time when you had to tailor a solution for a customer, because your company's current products and services couldn't help them?
I had to wing it and be creative in my response, I provided an example from one of my previous employers.
Thank you for sharing your interview process. It is extremely helpful. I have an interview with Clarissa this afternoon, and honestly didn't even know what the STAR method was until today. I get so nervous during the interview process that I can't really focus on the questions as they come, but this will allow me to have an idea of what will be asked and the best method to answer. Thank You.
Thank you for your information. It was one of the best I have read and I know Amex interview questions are tough at times. (former employee).