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Customer Service Lead Interview Questions

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“what would you do if a customer has returned an item for $10 or more without a receipt”

“Explaining what I would do in a situation where I had to coach and develope one of my agents”

“if I were stuck on an island and could only have 3 things what would they be.”

“Please give us an example of when you received poor customer service, and how did you feel about it? How was the issue eventually resolved?”

“Name 2 strength and 2 weakness about your self. Or about your last job.”

“I was asked how I would handle someone who was having difficulty fulfilling their role as customer service representative.”

“what fruit or vegetable would you be?”

“Why I felt I would be good for the position.”

“What is Prilosec used for?”

“the managers spy on you on break press mute please. Sometimes the hours are not consistant you have to make leads on each call so its also sales.”

110 of 44 Interview Questions