"Employers are looking for a customer service manager who has the leadership qualities to motivate their team, but also knows how to provide exceptional customer service. Great communication and people skills are necessary for dealing with customer service representatives, as well as the customers, in all situations. In an interview context, be prepared to role-play scenarios where you have to give someone negative feedback, but also when you receive it as well. Questions encompass how you coach, motivate, and develop a successful sales and customer service team. To leave the best impression, bring a polite and tactful attitude to prove that you are the right fit for the job."
How would you deal with screaming customers or stressful environments?
Be calm, stay empathetic, do not be defensive.
Hello I would like to know what would be the starting rate out there in Jacksonville, FL for a CSR?
I show this person that we are in the same moods i console him and after cooling him down i divert he or her minds to my business