As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.
- Try more general keywords ('engineer' rather than 'systems engineer')
- Check your spelling
- Replace abbreviations with the entire word ('accountant' rather than 'CPA')