Customer Service REp Interview Questions | Glassdoor

Customer Service REp Interview Questions


Customer service rep interview questions shared by candidates

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What do you consider exceptional customer service?

3 Answers

feedback, listening, patience, allowing a customer to vent before you are able to assist, but without swearing.

that was good, but I would ombit the swearing, also your tone of voice, and smile while talking to your customer

Give answers that are asked, using good listening skills, help the customer to the best of your ability. Calm the customer by staying calm at all times. Make sure you have answered all concerns the customer hash. Stay calm regardless of how rude the customers get. Ask if there is anything else you can help them with, and hang up if yo u have answered all questions have been answered. You can ask for their contact information too call back in a couple of days to make sure they are still satisfied

How would you deal with screaming customers or stressful environments?

7 Answers

How would you respond to a customer that is complaining they have a hole in a product they just purchased?

3 Answers

I was given a piece of clothing (I think it was a cardigan) and was asked to assume that I was on a call with a customer, and I had to describe the cardigan.

1 Answer

How many tennis balls are in this room and why?

14 Answers

If both a taxi and a limo were priced the exact same, which one would you choose?

14 Answers

Why is a man hole cover round?

9 Answers

There was only the one question. And that was to sell somthing to her.

7 Answers

What types of attitudes make you angry

4 Answers

I was asked if I had customer service experience and how my computer and phone skills ranked.

5 Answers
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