Customer Service Representative (CSR) Interview Questions | Glassdoor

Customer Service Representative (CSR) Interview Questions

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Customer service representative (csr) interview questions shared by candidates

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Advise a time that I had to use my interpersonal skills when assisting another employee. Give example of how I handled an irate customer. Give an example of when you could not help a customer. Quick answer: Never. Never advise a potential employer under any circumstance when you could not assist the customer. It's a trick question.

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Tell me about a time when you dealt with a difficult customer. What was the outcome?

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What do you think some of the most important parts of selling are?

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What does the word empathy mean?

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What can you bring to the team as a new individual? Your strengths and or weaknesses? (Elaborate on this they analyze Everything)

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All the interview questions were very straight forward. There was nothing tricky or complicated.

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What do you think your worst qualities are?

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All questions asked were relevant to the position

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What types of attitudes make you angry

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Tell me a time when you had to handle a difficult customer.

2 Answers