Customer Service Representative I Interview Questions | Glassdoor

Customer Service Representative I Interview Questions

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I was asked to sell the interviewer a hypothetical item. She said: "Sell me something."

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The most unexpected question was "Tell me about a time you had to show someone how to use a smartphone app and how did you walk them through it?" Also, "This job requires many applications. How would you be able to multitask? By clicking applications?"

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Previous experience?

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Seeking ling term?

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How do you define 'Great Customer Service'.?

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What would I do in a specific situation

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The survey.

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Have you ever had a customer angry and upset and how did you diffuse the situation

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they use the STAR method. Google it.

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How would you help a customer upset over losing their phone information.

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