Customer Service Representative I Interview Questions | Glassdoor

Customer Service Representative I Interview Questions


Customer service representative i interview questions shared by candidates

Top Interview Questions

what was one ethical decision you made int he workplace when it was difficult to do so?

Tell me a time when you had to deal with a difficult situation and how did you handle it.

Tell us about a time when you went above and beyond to help a patient. What did you do? Be specific, they are assessing listening skills. 2-3 questions get 2-3 answers.

A customer called in reporting that their internet service is going in and out. How would you help the resolve this issue?

Would you be comfortable assisting customers where you couldn't solve their problem?

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Every question was the most generic "Tell us about a time" question that you've ever heard in this situation. The team lead entering the information had the interest of a clown at a mime convention.

1 Answer