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Customer Service Representative II Interview Questions

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“I was asked a question about customer service.”

“describe a past experience with a customer you could not satisfy”

“They are very behind technologically. I wasn't informed that I couldn't use my most up to date computer with 3.0 usb. Everything is done from a thumbdrive which they also don't tell you will damage...”

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“Which shift would I be available to work.”

“They are really focused on good attendance. Good character and work is a plus”

“Is the customer always right?”

“Not worth the interview in Denver's office”

“How did you deal with a difficult co worker”

“Can you explain to us a situation where you de-escalated an upset customer?”

“How you would handle typical customer service situations?”

110 of 120 Interview Questions