Customer Service Representative II Interview Questions | Glassdoor

Customer Service Representative II Interview Questions

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Customer service representative ii interview questions shared by candidates

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I was asked a question about customer service.

2 Answers

I gave an example of how I provided excellent customer service in the past

ability to provide services or product the way it has been promised

Would I be available to work mandatory saturdays

1 Answer

describe a past experience with a customer you could not satisfy

2 Answers

They are very behind technologically. I wasn't informed that I couldn't use my most up to date computer with 3.0 usb. Everything is done from a thumbdrive which they also don't tell you will damage your computer.

1 Answer

Interviewer unwilling to consider interviewing someone who lived out of state.

1 Answer

How you would handle typical customer service situations?

1 Answer

Do you know about any phone operating systems?

1 Answer

Can you explain to us a situation where you de-escalated an upset customer?

1 Answer

Tell us about a time you provided excellent customer service and what was the outcome?

1 Answer

what did you leave your previous job

1 Answer