Customer Service Representative II Interview Questions | Glassdoor

Customer Service Representative II Interview Questions

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Was there anything special that you handled while at Convergys?

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What is your level of knowledge concerning a call center.

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Interviewer unwilling to consider interviewing someone who lived out of state.

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No difficult or unexpected questions. Behavioral questions which I hate, but none were unexpected.

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Sales???

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Tell me about a time when you had an irate customer? Describe good customer service? How do you handle a situation when you are going to be late for work? Mock sales / role playing scenario - I was nervous about this but it was fun

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Sale something to me in the room.

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How would you handle a difficult customer?

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How would you respond to a customer on the phone asking questions that you don't know the answer to?

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The interview was a group setting where they give you a tour of the company building and they send you off for a drug test after. And they require that you have back to them with in twenty four hours. They lady who interviewed me was very nice and I had to pee a lot but she was not bothered and they also had you fill out whether you were getting a paper check, or direct deposit.

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