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Customer Service Representative II Interview Questions

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Tell me about a time when you had an irate customer? Describe good customer service? How do you handle a situation when you are going to be late for work? Mock sales / role playing scenario - I was nervous about this but it was fun

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"Please tell me a time when you were most successful with a sales goal that had been reached and what was the outcome"

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"Can you tell me a time when you had to keep a wonderful and happy personality?" "And during that time were you uncomfortable with it or were you glad to be there?"

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What is your level of knowledge concerning a call center.

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Was there anything special that you handled while at Convergys?

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No difficult or unexpected questions. Behavioral questions which I hate, but none were unexpected.

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Sale something to me in the room.

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How would you respond to a customer on the phone asking questions that you don't know the answer to?

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Sales???

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