"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."
If there is a rude member calling, how would you handle it?3 Answers
I would assure them i could help them and diffuse the situation.
HELP!!! just had a phone interview and they said they are sending a personality test for me to take! i am confused about what answers they are looking for how does one pass these types of tests??
I handle all callers the same as I am here to solve their concerns. I would listen to what their need was and do everything within my power to resolve it .I find when I take the time to understand concerns and take ownership of resolving concerns most all customers will respond favorably to a calm, helpful demeanor.