Customer Service Representative Interview Questions | Glassdoor

Customer Service Representative Interview Questions

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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If there is a rude member calling, how would you handle it?

3 Answers

Tell about a difficult situation and how you overcame it.

2 Answers

These were NOT your typical customer service questions I were used too. A few were typical like how you handle irrate customers, about billing cycles and credit card information. But they weren't hard. Just wasn't prepared.

2 Answers

How do you feel about working with the Military?

2 Answers

I was asked a question about customer service.

2 Answers

How do I know that you wouldn't accept a position from a totally different company if you were called upon by a recruiter, and offered $10k or $20k more per year?

3 Answers

Talk about a process or policy you didnt agree with in your last job and what did you do to resolve that.

2 Answers

Is it worth trying to work for this job?

2 Answers

it was all tell us when you "insert prev experience here"

2 Answers

What are you expecting for salary?

2 Answers