Customer Service Representative Interview Questions | Glassdoor

Customer Service Representative Interview Questions

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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"What in this company interest's you."

2 Answers

Do you think you can do it?

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Did you have a chance to read the entire email that you received? What stood out most to you in the email?

2 Answers

Describe a time when you had to work as a team.

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Why haven't you been employed in two years?

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If you were a kitchen appliance, what would you be?

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Does this sound like a job you would like?

1 Answer

The most difficult question was about dealing with irate customers who were unhappy about the way their claim was handled. I had not had much call center experience, so I had to adapt another situation from my previous job of dealing with difficult people. This answered their question overall, but I knew they were looking for more experience with handling incoming calls specifically.

1 Answer

Why do you want to work for this company?

1 Answer

Tell about the time you went above and beyond the job

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