Customer service representative loan consultant ii Interview Questions

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Customer Service Representative Loan Consultant Ii interview questions shared by candidates

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Customer Service Representative II was asked...September 24, 2013

Are you available to work any hour any day of the week. It was a requirement.

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I was asked a question about customer service.

2 Answers

ability to provide services or product the way it has been promised

I gave an example of how I provided excellent customer service in the past

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describe a past experience with a customer you could not satisfy

2 Answers

Because I really want to work here

customers sometimes want things that are beyond your control and you do the best you can to meet their needs without sacrificing your profit or relationship Less

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Why did you do bachelors?

1 Answers

That is an inappropriate question

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name any circumstance where you have handled customer in daily life? How would you tackle an irate customer? What technical skills do you possess? are you flexible with job timings?

1 Answers

Listen to them, understand the question and then answer Tell them that you are flexible with timings speak fluent English don't fake your accent Less

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The interview was a group setting where they give you a tour of the company building and they send you off for a drug test after. And they require that you have back to them with in twenty four hours. They lady who interviewed me was very nice and I had to pee a lot but she was not bothered and they also had you fill out whether you were getting a paper check, or direct deposit.

1 Answers

They really were no questions they asked. It was a group interview where they went over they position, and then they gave you a tour and they basically told you have the job if you past the drug test. Less

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Sale something to me in the room.

1 Answers

I gave detail of a flashlight I had in the room and the benefits of it compared to others. Less

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Can you work in a team

1 Answers

yes

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Customary interview questions like: Describe a time when -blank- happened, and what did you do?

1 Answers

i did that if the time is blank is to feel the move of the other to know what im doing Less

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Tell me about a time when you encountered a irate customer?

1 Answers

I had a customer call in upset about a cell phone order, that he did not receive. I called the nearest store location and confirmed with the store manager that the customer could pick up the same devce from that location. Less

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