Customer service/reservations interview questions shared by candidates
Why should Princess Cruises hire you?
I am dedicated to giving the best customer service available. I researched your company and I feel that my values align with the values that Princess cruise lines have set forth, and I want to work for a company that has the same values as I do. I also want to work for a company that is a leader in the cruise industry.
Describe a time when you had to deal with someone who was difficult, upset, or distressed. What was the situation? What actions did you take and what were the results?
Describe a time when you had to work as part of a team to accomplish a task or goal. What was the situation? What was your role? What actions did you take and what were the results?