Customer Service Specialist Interview Questions | Glassdoor

Customer Service Specialist Interview Questions


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Sell me this pen.....

3 Answers

Show value in item. Show customer why they need it/how it will make their life easier. Never call an Black tie protection a warranty.

Absolutely right on selling value. Don't sell what it IS; sell what it MEANS to them. Here's an idea to build on: "Let's think about what you're using this pen for. When you're working on important documents or really any document for that matter, your handwriting describes you and it puts your park on a piece of paper. Using a run-of-the-mill pen, sure, it gets the job done, but compare that to THIS pen. Its gel grip makes it comfortable to hold and the ink flows smoothly, leaving that almost 'shiny' writing. It looks classy and stands out from the writing left by other pens and again, that's a classy reflection of you. It's really your decision; do you want do go with something that makes your work stand out or something that just gets by?" Say that to an interviewer and they'll either laugh at you or say "that was awesome" and hire you. If they happen to give you a crappy pen, then I guess you can just sell it based on how it still works. :-)

Mark* on a piece of paper

Here is an item. We would like for you to sell it to us.

1 Answer

What are your strengths and weaknesses?

1 Answer

tell me about yourself?

1 Answer

Tell me about a time when you helped someone out, Asked basic not too difficult what you expect from a customer service interview

1 Answer

Do you have any previous sales experience?

1 Answer

None really, it was more about me as a person than my experience, and or, abilities.

1 Answer

How many years of experience do I have

1 Answer

They didn't ask very many questions at all. They did all the talking explaining how BIG they are and I should be making $90-$150K/yr in 9-12 mos. RED FLAG! People spend that on their tuition and don't start at $90K. I don't have a degree. The 'fishy' odor just kept getting stronger.

1 Answer

What hours are you willing to work?

2 Answers
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