Customer Service Supervisor Interview Questions


Customer Service Supervisor interview questions shared by candidates

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Production Supervisor was asked...July 3, 2012

Tell me about a time when you had to make a decision without all the information you needed to make the decision. What was the decision and what was the outcome.

7 Answers

I was asked how much lean and safety experience I had.

I would have to rely on personal experience and how to prepare for the unexpected. It is difficult to make a decision without all the information needed but history of how similar situations have played out will ensure a reasonable outcome. Less

I felt I wasted my time even interviewing with GE. I glad I took a different job at another company. Less

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The Ohio State University

Do you enjoy working with people and are you able to handle people in a problematic situation?

2 Answers


Problematic, being large, noisy or difficult crowds. As Event Mgr. or Program Super one needs to be able to anticipate & prevent possible problems before they happen or even while they are happening! Less


Have you ever fired anyone

2 Answers

Only after the employee has been advised verbally of the issue, written and documented of the corrections necessary with appropriate time to correct, and when it is absolutely the only remaining option. Less

Yes, only once

United Airlines

Describe a time you had to deal with a unproductive emplyee

2 Answers

Video interview

I asked the employee to meet me and we sat down and talked about his performance and asked how he saw his performance, employee said he was getting jobs below his level of experience and was bored. Suggested talking to his lead and to me when he found bored and in need of a higher experience level job assignment. I set him up with a timeline to work with his lead and as the timeline went by I checked on the employees progress with him and his lead. The productivity improved as the employee got jobs that challenged him/her and then sat one more time to let the employee know that he was doing well and that he should expect his productivity to be at this level along with him working with his lead to get jobs with higher level of experience. Less

Valero Energy

How would you handle the following situation: You and your supervisor are not agreeing on a path forward what would you do.

2 Answers

I would try to compromise with the supervisor with out jeopardizing safety or cost. If this would not work I would try to discuss with another peer before proceeding to the next boss Less

I would try to compromise with the supervisor with out jeapordizing safety or cost if this would not work I would try to discuss with another peer before proceeding to the next boss Less

How to deal with staff out of control

1 Answers

Straight forward application of procedures.

Global Cash Card

What are the most important skills of a leader?

1 Answers

Patience, Humility and Ability to motivate.


What is instrumentation Amplifier (IA) and what are all the advantages?

1 Answers

An instrumentation amplifier is differential op-amp circuit providing high input impedances with ease of gain adjustment by varying a single resistor Less


How would I plan to measure inventory turns and negotiate cost savings on purchases?

1 Answers

Through rigorous analysis and computer models of projected outcomes

Quest Diagnostics

Explain a time when you did not agree with your director about a policy?

1 Answers

Policies are in placed for a reason, agreeing is not necessary but voicing your opinion and getting understanding helps to ease acceptance of the policy. Less

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