Customer Service Supervisor Interview Questions | Glassdoor

Customer Service Supervisor Interview Questions


Customer service supervisor interview questions shared by candidates

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explain a situation with a difficult customer how did you resolve this issue

1 Answer

What do you consider legendary customer service?

The only real difficult question asked was "How would you change the stats in the call center?" I guess they didn't like my answer of "Change them from sales oriented to service oriented."

What is one change you'd make to the department to make it more efficient?

1 Answer

Not really any were difficult but there were many questions as associates rotated around the panel asking a scripted behavioral form

Tell me about your duties at your current job that are similar to this position.

Tell me about a time when you disagreed with a policy? What did you disagree with, what did you do, and what was the result?