Customer Service Team Lead Interview Questions | Glassdoor

Customer Service Team Lead Interview Questions

37

Customer service team lead interview questions shared by candidates

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Why I felt I would be good for the position.

1 Answer

I'm good at everything I do.

Tell us about a time that you faced a difficult situation at work and how did you over come it?

1 Answer

What analytics do you measure for customer success now and how do you improve on them?

1 Answer

How much customer service experience did I have and could I manage a book of business?

1 Answer

Describe a time when you made a decision outside standard process without first consulting your manager

If you were to get the position, how would your current peers perceive you in the new position

Tell me of a time when you... had to work/manage a diverse group

How do you resolve issues without little knowledge of the subject matter.

None. Most of the questions were pretty cut and dry. Same questions you'd get in any other interview.

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