Customer service team leader interview questions shared by candidates
Discuss a time when you had to think outside of the box or do something radical to challenge the "normal way" of doing things in order to solve a problem.
"Everyone says that they are reliable, honest, hardworking... how do you describe yourself without using those 3 words?" "Define harassment and racism"
Don't remember the exact scenarios, but the one with the most opportunity to trip up was something along the lines of "what would you do if your boss spear-headed a project with huge exposure and delegated the majority of the work to you, then things go wrong due to circumstances beyond your control and the boss comes down on you big-time"
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