Customer Service Team Leader Interview Questions | Glassdoor

Customer Service Team Leader Interview Questions

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Customer service team leader interview questions shared by candidates

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Tell us about a time when your integrety came into question?

1 Answer

I have told white lies in the past.

About to go over a labor budget and suggested splitting people's shifts up for a single day. How would you explain it to the team?

1 Answer

Don't remember the exact scenarios, but the one with the most opportunity to trip up was something along the lines of "what would you do if your boss spear-headed a project with huge exposure and delegated the majority of the work to you, then things go wrong due to circumstances beyond your control and the boss comes down on you big-time"

"Everyone says that they are reliable, honest, hardworking... how do you describe yourself without using those 3 words?" "Define harassment and racism"

"Describe a conflict with a fellow employee, and what you did to resolve it."

All situational question about prior experience. Make sure to provide examples. Good luck on getting someone that actually speaks English and actually understands you.

1 Answer

Have you delt with a difficult customer before? If so how did you handle the situation?

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