Customer success engineer Interview Questions

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Customer Success Engineer interview questions shared by candidates

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AppDynamics
Senior Software Engineer - Customer Success was asked...June 12, 2014

Given an array of Strings, determine if a string and anagram pair exists.

2 Answers

First sort each character of each string alphabetically and store resulting string values in a Set. Check if the length of the Set and input array match. If not, then a string/anagram pair exists. Less

There's quite an extended back and forth in actual interviews for questions like this, so nothing quite like real practice. The Prepfully AppDynamics Senior Software Engineer - Customer Success experts have actually worked in this role, so they're able to do an honest-to-God accurate mock, which really puts you through the paces. prepfully.com/practice-interviews Less

Scale

For the tech screen, I was asked to use Python to make a call to the Scale API without use of their Python library.

2 Answers

I used the Requests library and their API documentation to make a correctly formatted call. Less

It's essential to demonstrate that you can really go deep... there are plenty of followup questions and (sometimes tangential) angles to explore. There's a lot of Customer Success Engineer experts who've worked at Scale AI, who provide this sort of practice through mock interviews. There's a whole list of them curated on Prepfully. prepfully.com/practice-interviews Less

DigitalOcean

How do you troubleshoot an issue with website not working?

1 Answers

Through questions like this, interviewers are mostly trying to test your skillset (and its relevance to the role) as robustly as possible, so be prepared for multiple offshoots and followups. It could be a useful exercise to do mocks with friends or colleagues in DigitalOcean to get a real sense of what the interview is actually like. Alternatively Prepfully has a ton of DigitalOcean Customer Success Engineer experts who provide mock interviews for a pretty reasonable amount. prepfully.com/practice-interviews Less

DigitalOcean

How does the Web-servers works ? How to troubleshoot the root causes ? How to handle the difficult customer situations ? How to handle the customers when you/your team have messed up something ?

1 Answers

Through questions like this, interviewers are mostly trying to test your skillset (and its relevance to the role) as robustly as possible, so be prepared for multiple offshoots and followups. It could be a useful exercise to do mocks with friends or colleagues in DigitalOcean to get a real sense of what the interview is actually like. Alternatively Prepfully has a ton of DigitalOcean Customer Success Engineer experts who provide mock interviews for a pretty reasonable amount. prepfully.com/practice-interviews Less

Clearbit

How do you feel about customer success?

1 Answers

Just talked about customer success as a philosophy

Databricks

Many questions were asked and depended on the type of interview whether it was technical, functional or fit.

1 Answers

Most questions relied on experience developed working at tech companies and in the consulting space. Less

Pantheon Systems

Have you used Varnish?

1 Answers

No, but I just attended your company's webinar about scaling WordPress, so I am familiar with how it works and understand concepts like caching partial pages. Less

Pantheon Systems

Tell us about your Drupal experience.

1 Answers

This is really secondary to knowing how the technology stack functions, so don't get hung up. Less

Figure Eight

I was asked to wire-frame job work flows for a use case of their product.

1 Answers

I struggled trying to get a sense of what they were looking for out of the exercise. I think this made me try to hard to say what they wanted to hear as opposed to logically thinking through the exercise. Less

ThousandEyes

Write the hamburger preparation recipe.

1 Answers

Well, I have written it down :)

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