Customer success Interview Questions
17K
Customer Success interview questions shared by candidates
What is your spirit animal
7 Answers↳
Dove: Because they are calm and peaceful & keep their cool (They loved that answer) lol Less
↳
This was really an interview question?
↳
It sure was.
Would you be willing to take your 20 years of management experience and throw it away to come work for peanuts?
3 Answers↳
Dumbo worked for peanuts too and he was famous!!!
↳
The top reps are making 70K plus a year. If that's peanuts, you're nuts.
↳
Considering hard work doesn't scare most people from an opportunity with an industry leader, yes. We would. Less
Standard interview questions inline with what you would expect for the CSM role, customer interaction - etc. Logic Test was fairly straight forward, applied mathematics - high school stuff.
4 Answers↳
Are you native Japanese? or foreigner?may be they hope native japanese speakers. Less
↳
Not Japanese but have lived here for 20 years, so linguistically native. But you are right that CEO locally would seem to prefer Japanese Nationals. This is fine, would have been nice to know earlier. FYI I also had a Japanese test which consisted of translating a Nikkei Shinbun article and commenting which I passed. Less
↳
Hello, The feedback from our Japan CEO for you was indeed that you seemed "laid back", meaning less engaged and driven than he was expecting. This has nothing to do with age or nationality. We are a global company and we hire all nationalities and all ages, as we grow worldwide. Thank you, Less
There is one light bulb in a dark room, 3 light switches in another room, none of them have windows. You can only enter each room once. How do you find out which switch turns on the light bulb.
3 Answers↳
For the ant, I'd guess walk to the middle of one of the opposite sides and then to the opposite corner. Both halves of the walk are identical, and it's between the shortest path (walk an edge) and the longest (walk corner-to-corner) for traversing a given face. The math should be easy enough to do to verify. Less
↳
Took me a while - turn on switch 1 for like 2 minutes, this heats up the bulb. Turn it off and turn on switch 2 and go to other room. If light is off and cold, it's switch 3, off and warm, switch one. Nowadays it's possible the heat trick wouldn't work - i.e., an LED might cool off so quickly Less
↳
An ant is sitting on a corner of a cube. What's the shortest path to get to the exact opposite corner of the cube? Less
Larry is taller than Sue. Sue is taller than Harry. Harry is the tallest, true or false?
3 Answers↳
False
↳
A bit frustrating since they don't know you and will make an assessment based on how you score. I don't think a test can say anything about you except that you are either good or bad at testing. The real world works differently. But I guess it is where we're heading. If you haven't seen Gattaca, the movie, you should - I'm sure in the very near future your ability to do a job will be based on your DNA profile. Less
↳
True
How did you hear about us?
3 Answers↳
I had the same experience! That lady was so rude and she was cranky and literally looked asleep the whole time like she hates being there! Less
↳
Ditto! The blonde woman who they say is a trainer or "leader of learning" was SO RUDE. She made me feel like scum so I accepted an offer from another company. Less
↳
Why work here?