Customer success Interview Questions


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Associate Customer Success Manager was asked...April 20, 2016

Tell me what our product does.

1 Answers

AppFolio builds property management software that helps property managers manage their properties. Less


Tell me about a time you went above and beyond for a customer and what prompted you to do so?

1 Answers

Provide an example that shows that you really understand the needs (and wants) of your client, and are willing to go beyond just the desires of the company to provide great customer service. Less


How would you change our product?!

1 Answers

Relaunching/repositioning the product with better pricing, packing, etc., after conducting market research, acceptance, views, opinion, etc. Less

UKG (Ultimate Kronos Group)

What is your spirit animal

7 Answers

Dove: Because they are calm and peaceful & keep their cool (They loved that answer) lol Less

This was really an interview question?

It sure was.

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Would you be willing to take your 20 years of management experience and throw it away to come work for peanuts?

3 Answers

Dumbo worked for peanuts too and he was famous!!!

The top reps are making 70K plus a year. If that's peanuts, you're nuts.

Considering hard work doesn't scare most people from an opportunity with an industry leader, yes. We would. Less


Standard interview questions inline with what you would expect for the CSM role, customer interaction - etc. Logic Test was fairly straight forward, applied mathematics - high school stuff.

4 Answers

Are you native Japanese? or foreigner?may be they hope native japanese speakers. Less

Not Japanese but have lived here for 20 years, so linguistically native. But you are right that CEO locally would seem to prefer Japanese Nationals. This is fine, would have been nice to know earlier. FYI I also had a Japanese test which consisted of translating a Nikkei Shinbun article and commenting which I passed. Less

Hello, The feedback from our Japan CEO for you was indeed that you seemed "laid back", meaning less engaged and driven than he was expecting. This has nothing to do with age or nationality. We are a global company and we hire all nationalities and all ages, as we grow worldwide. Thank you, Less

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There is one light bulb in a dark room, 3 light switches in another room, none of them have windows. You can only enter each room once. How do you find out which switch turns on the light bulb.

3 Answers

For the ant, I'd guess walk to the middle of one of the opposite sides and then to the opposite corner. Both halves of the walk are identical, and it's between the shortest path (walk an edge) and the longest (walk corner-to-corner) for traversing a given face. The math should be easy enough to do to verify. Less

Took me a while - turn on switch 1 for like 2 minutes, this heats up the bulb. Turn it off and turn on switch 2 and go to other room. If light is off and cold, it's switch 3, off and warm, switch one. Nowadays it's possible the heat trick wouldn't work - i.e., an LED might cool off so quickly Less

An ant is sitting on a corner of a cube. What's the shortest path to get to the exact opposite corner of the cube? Less


How many hours do vehicles drive in NYC on a given day?

3 Answers

70 hours of driving in

70 hours of driving in

Pulled some numbers out of my a**, and subtly tried to convey the irrelevant nature of his question without being rude and dismissive. Less


Larry is taller than Sue. Sue is taller than Harry. Harry is the tallest, true or false?

3 Answers


A bit frustrating since they don't know you and will make an assessment based on how you score. I don't think a test can say anything about you except that you are either good or bad at testing. The real world works differently. But I guess it is where we're heading. If you haven't seen Gattaca, the movie, you should - I'm sure in the very near future your ability to do a job will be based on your DNA profile. Less



How did you hear about us?

3 Answers

I had the same experience! That lady was so rude and she was cranky and literally looked asleep the whole time like she hates being there! Less

Ditto! The blonde woman who they say is a trainer or "leader of learning" was SO RUDE. She made me feel like scum so I accepted an offer from another company. Less

Why work here?

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