"As a customer success manager, it's your job to use your expert customer service skills to retain and expand clientele. Employers are looking for candidates who can speak to the value of their products as well as understand the needs of their clients. In an interview, be ready to answer situational questions that will assess your ability to persuade clients and reel lapsed customers back in. CSMs often have to work under pressure, so be prepared to explain how you'll excel in this environment."
How would you change our product?!
Relaunching/repositioning the product with better pricing, packing, etc., after conducting market research, acceptance, views, opinion, etc.