Customer Success Manager Interview Questions | Glassdoor

Customer Success Manager Interview Questions

"As a customer success manager, it's your job to use your expert customer service skills to retain and expand clientele. Employers are looking for candidates who can speak to the value of their products as well as understand the needs of their clients. In an interview, be ready to answer situational questions that will assess your ability to persuade clients and reel lapsed customers back in. CSMs often have to work under pressure, so be prepared to explain how you'll excel in this environment."

Top Interview Questions

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Why did I want to work for them?

2 Answers

What if the project goes haywire and nothing works, and client is very unhappy?

1 Answer

Questions that came up on around how to do certain things in the product.

1 Answer

Talk about a particularly challenging customer issue you had to deal with and describe how you handled it?

1 Answer

Wait, so you were holding all of these positions at once? I do not understand.

1 Answer

What did you like about Interact?

1 Answer

Asked to present on a whiteboard how I would display a Smartsheet project. This was where I failed :( I wasn't expecting this! Besides the fact that I stink on the whiteboard, I made it more complicated than it needed to be. If I would have kept is simple and clean, I might have had a chance.

1 Answer

How familiar I was with Smartsheet?

1 Answer

“what do you do today and how it is close to what we are looking for?”

1 Answer

The most unexpected question I got was "What Is Your Spirit Animal?"

1 Answer
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