Customer Success Specialist Interview Questions
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Customer Success Specialist interview questions shared by candidates
What is your spirit animal
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Dove: Because they are calm and peaceful & keep their cool (They loved that answer) lol Less
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It sure was.
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No skills needed. They provide training from top to bottom.
Are you willing to work 7 days a week in some weeks?
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Possibly.
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Yes sir, I am ready to work 7days every week
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I can do 8hours work daily.
What is your leadership style?
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One approach doesn't fit all scenarios, so better you develop wide set of styles as per scenario needs. In other words, be a transformational (aka Agile) leader Less
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As a leader, it’s important to be approachable and knowledgeable in your field. Understanding the work and communication styles of your employees is crucial, as you’ll need to assist your employees daily in a manner that is effective and efficient for their own unique learning style. My door is always open for my team members who request guidance, and as an effective leader, I should always be able to provide guidance and feedback that feels understood to them and their needs. Less
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It's important to learn the organization's culture and get to know the employees to determine and apply the best approach. Ultimately, we want to take the best of the culture, expand on it, utilizing employees' strengths before making, or suggesting any major changes. Less
Standard interview questions inline with what you would expect for the CSM role, customer interaction - etc. Logic Test was fairly straight forward, applied mathematics - high school stuff.
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Are you native Japanese? or foreigner?may be they hope native japanese speakers. Less
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Not Japanese but have lived here for 20 years, so linguistically native. But you are right that CEO locally would seem to prefer Japanese Nationals. This is fine, would have been nice to know earlier. FYI I also had a Japanese test which consisted of translating a Nikkei Shinbun article and commenting which I passed. Less
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Hello, The feedback from our Japan CEO for you was indeed that you seemed "laid back", meaning less engaged and driven than he was expecting. This has nothing to do with age or nationality. We are a global company and we hire all nationalities and all ages, as we grow worldwide. Thank you, Less
There is one light bulb in a dark room, 3 light switches in another room, none of them have windows. You can only enter each room once. How do you find out which switch turns on the light bulb.
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For the ant, I'd guess walk to the middle of one of the opposite sides and then to the opposite corner. Both halves of the walk are identical, and it's between the shortest path (walk an edge) and the longest (walk corner-to-corner) for traversing a given face. The math should be easy enough to do to verify. Less
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Took me a while - turn on switch 1 for like 2 minutes, this heats up the bulb. Turn it off and turn on switch 2 and go to other room. If light is off and cold, it's switch 3, off and warm, switch one. Nowadays it's possible the heat trick wouldn't work - i.e., an LED might cool off so quickly Less
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An ant is sitting on a corner of a cube. What's the shortest path to get to the exact opposite corner of the cube? Less
What am I looking for in a company?
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I was looking for growth opportunities, teamwork, and a positive atmosphere.
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A small company that is agile and innovative.
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A company that is growing based on changes in the industry, forward thinking, and one that invests in its employees. Of course, ethical standards, are a given. Less
