Customer Support Agent Interview Questions | Glassdoor

Customer Support Agent Interview Questions

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Customer support agent interview questions shared by candidates

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There were no difficult questions

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I was there for 4 hours which is ridiculous to make such low pay. I was then called a few days before i was due to start because they cancelled training class. Then was offered a part time position. I did not take it.

I was called to the phone doing an interview at the end they have to give me rendevous to pass another interview, I was allee be written interview but he told me they will call me to this day the I did not have an answer. I wonder why

Hypothetical customer service scenario with a written customer service response-everyone in group had a random question- appeared about 6 different scenarios

1 Answer

Have you ever worked at a call center before?

1 Answer

The most difficult thing about this position is the lack of proper training and communication. There is a lot to be desired from the training department. With all of the re-organizations within the company, they need to re-organize this department. If the training is better, which shouldnt be hard to do considering how bad it currently is, it would help things a lot.

1 Answer

Describe a time you displayed exceptional customer service.

I can not comment or respond on the interview or questions due to me leaving as soon as I saw the pay rate.

What do you outside of work?

1 Answer

What would you do if the email queue was 1000 emails?

1 Answer

They asked me what traits I thought were essential when working in customer service.

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