Customer support manager Interview Questions | Glassdoor

Customer support manager Interview Questions

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Basic character questions and call center life style questions.

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Honestly

What type of drug test does Dish administer

Talk about a time you had to handle a irate customer. What steps did you take?

2 Answers

give an example of a situation at your last job where you had to deal with an upset cm? what did you do to calm them?

2 Answers

Why do you feel that your work experience would make you an outstanding Dish employee?

1 Answer

The interview took place 8 years ago do not remember.

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How do you measure the performance of the support team and what steps do you take to improve their performance.

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Talked quite a bit about ownership of issue resolution, which seemed like a high priority for CSRs. Seemed like a good quality and expectation for their employees.

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Do you have a background in IT?

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If you could be a fictional character, who would you be?

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If you could be any animal, what would you be?

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