Customer Support Officer Interview Questions | Glassdoor

Customer Support Officer Interview Questions

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The interview questions focused on: how to deal with difficult customers; explaining the troubleshooting process; how to deal with escalations; why ToutApp; and finally a little about my personal interests.

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The key to answering these questions was to be myself and give detailed examples when answering. If you can share times where you exemplified the abilities they are looking for then you stand a great chance of getting up a followup call.

Why are you looking into a Customer Success Role?

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