Customer support representative Interview Questions

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Global Customer Support Representative was asked...January 7, 2012

You’re in a room with three light switches, each of which controls one of three light bulbs in the next room. Your task is to determine which switch controls which bulb. All lights are initially off, and you can't see into one room from the other. You may inspect the room only once. How can you determine which switch is connected to which light bulb?

4 Answers

Call the switches 1, 2 and 3. Leave Switch 1 off. Turn Switch 2 on for five minutes and then turn it off. Turn Switch 3 on. Enter the room. If a bulb is on, it's controlled by Switch 3. Feel the light bulbs for heat. The warm bulb is controlled by Switch 2. The bulb that is off and cold is controlled by Switch 1. Less

1

4way

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Genpact

Tell me about yourself

2 Answers

women empowerment

Wonderful and beautiful

Robert Bosch

How do you prefer to work?

2 Answers

On my own but open to work on team.

To build my carrier in ur company

SupportYourApp

Do you have an example of 5-star customer service you've experienced?

2 Answers

yes, I have an example

amazon web services

[24]7.ai

what do you mean by BPO?

2 Answers

Business Process Outsourcing

Business process outsourcing

Pulsus Group

Can you sign a bond for 2 years

2 Answers

No

No

VSP Vision

Behavioral Questions working with customers and how you handle situations.

2 Answers

You need to show them that you are listening. Repeat the key points of what was said. Most of the time the patient will realize you are listening and care about the problem and the behavior changes. Less

If the customer is upset about his glasses, listen to them, ask them questions, let them know you care and want to help. Most of the time they calm down and be happy. Less

Poorvika Mobiles

Self intro, work experience

2 Answers

In a polite manner

No experience but self work

Curriculum Associates

What's the worst hairstyle you've ever had

2 Answers

too short

What stupid interview questions, and unrelated. You dodged a bullet!

Teleperformance

They asked me if I would be ok with the pay rate.

2 Answers

I liked that they asked this. It was lower than I can manage but I appreciated that they started off with this. It takes off stress and is the fair way for them to handle it. Less

It is OK

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