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Customer Support Representative Interview Questions

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Customer support representative interview questions shared by candidates

Top Interview Questions

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Imagine that you come into work one day and you plough through all the support cases that were submitted overnight by lunchtime. Describe to us what you would do to keep yourself busy for the rest of the afternoon.

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Do you have a background in IT?

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Standard Internet Tech questions that were unsurprising.

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I was asked to give an example of a change I had made to improve work processes.

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Just the part of selling and the handling of irate customers.

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They asked about previous customer interactions and how I handled them.

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What are you most proud of (Personal or Work Related)?

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Basic character type questions not scripted or predictable. With a skills test at the end on SQL

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Probably "What makes you a good fit for this position?"

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The most difficult question for me was about my weaknesses as an employee. I also had to list some of my strengths as well. Another question I was asked was why did I want to work for UPS. I suggest preparing a good answer for this question by researching the company a bit.

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