Customer Support Representative Interview Questions | Glassdoor

Customer Support Representative Interview Questions


Customer support representative interview questions shared by candidates

Top Interview Questions

The air conditioning is not working.

1 Answer

Behavioral and situational job based questions.

I was asked to give an example of a change I had made to improve work processes.

1 Answer

About previous job situations and experiences

Explain gap in employment (from 8 years ago)

1 Answer

Basic character type questions not scripted or predictable. With a skills test at the end on SQL

1 Answer

Questions to see if you would fit with the company culture

Tell me about a time when you had to teach yourself how to use some type of software and how was that process?

Basic customer service questions along with some situational and technical questions. Knowledge about Ethernet cables, switches and hubs.