Customer Support Specialist Interview Questions
Customer support specialist interview questions shared by candidates
Top Interview Questions
I had to do a quick basic test of my knowledge around a phone. How do you find a IMEI number Settings, general, about a quick way is dial *#06# |
Why do you think you're cut out for this type of job? |
What are you customer service skills? Name a time you were not able to help a customer. Name a difficult situation with a customer that you were able to turn around. Why are you interested in the Customer Support Specialist position? Why Venmo? Do you have a concern working in Customer Service? Can you deal with different types of customers and a high workload. Why are you interested specifically in Customer Service. What do you know about Venmo? What is your ideal work environment? |
Just through a questionnaire. What are my two weaknesses? |
How do you interpret policies and procedures? |
What is most important to you in a career. |
Simulate how you would deal with a call when a customer is yelling and angry |
Have I worked with customers? Discuss a challenging customer experience and how it was dealt with. |
How I deal with a situation where the customer is irate or threatening to cancel. |
How are your skills on the phone? |
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