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Customer Support Specialist Interview Questions

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I had to do a quick basic test of my knowledge around a phone. How do you find a IMEI number

2 Answers

Settings, general, about

a quick way is dial *#06#

Why do you think you're cut out for this type of job?

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What are you customer service skills? Name a time you were not able to help a customer. Name a difficult situation with a customer that you were able to turn around. Why are you interested in the Customer Support Specialist position? Why Venmo? Do you have a concern working in Customer Service? Can you deal with different types of customers and a high workload. Why are you interested specifically in Customer Service. What do you know about Venmo? What is your ideal work environment?

1 Answer

Just through a questionnaire. What are my two weaknesses?

1 Answer

How do you interpret policies and procedures?

1 Answer

What is most important to you in a career.

1 Answer

Simulate how you would deal with a call when a customer is yelling and angry

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Have I worked with customers? Discuss a challenging customer experience and how it was dealt with.

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How I deal with a situation where the customer is irate or threatening to cancel.

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How are your skills on the phone?

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