Customer support specialist Interview Questions

I have a background in customer service. Serving in these different areas.

What kind of drug test is it?

Make a list and prioritize based on need.

I was honest and said it was not one of my strong suits but was something I was looking to work on.

I discussed an unhappy customer that I had dealt with in a prior job, how through calm conversation I changed the tone of the discussion and was able to get the details I needed to offer assistance and assurance to the customer, who was very appreciative.

I said that I continue to further on my education, and to really use the fun and dynamic environment to learn where my skills lie and see how I can further better AT Conf down the line.

First of all the question is vague. Given very little to reply on.

Initially, I interviewed for the Escalations Dept. This position dealt with clients and would require skills in HR/Payroll/Accounting, etc. I have many years of HR/Payroll experience and a couple of years of accounting experience. I think my current position will allow me to use all of these skills and also enhance my knowledge where accounting is involved.