"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."
Tell me about a time when you dealt with a difficult customer. What was the outcome?
I hate these type of questions because it assumes that in all my years of customer service that I have lost sleep over some irate customer and their demands. Having worked in healthcare for a longtime, I have dealt with more than my fair share of angry, hurtful, difficult people and rolled right from that call to the next without losing sleep. Apparently, this will always hurt me because I can't conjure up some super CSR BS answer to this question.
This is a usual question when you are applying for a customer service position. Actually, this is a very easy question, they just want to know: how the situation started?, what did you dea with it?, and final, what were the results of that? You can skip 10 to 20 minutes of questioning if you answered correctly this question.