"When interviewing for an account owner position, be prepared to speak to your skills in communications, marketing, and client relations. Employers will be interested in your ability to create long lasting relationships with clients and generate sales for a portfolio of accounts. Your interviewer may test your abilities with a role play question, so be prepared to give a mock sales pitch to a difficult client."
"How did you handle a situation where the customer was upset?"
My go to answer is to always remain calm because people feed off of energy. Also, to listen, understand, apologize and find a solution to assist. Don't know if this is the best answer but it has always worked for me in my experience with servicing upset customers.
I have an interview with them tomorrow and i am extremely nervous!!! Can you remember any other specific questions they asked? I need to prepare myself 100% lol!
"What are some qualities that would make you successful in the CS field?" "What do you expect of your co-workers/ supervisor?"