Department Manager Interview Questions | Glassdoor

Department Manager Interview Questions

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Department manager interview questions shared by candidates

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How would you solve a customer problem?

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"How did you handle a customer who was Irritate over her/his service" They will also ask questions not on the interview guide, so be ready for a few curve balls they might ask you about your personal life, or about other jobs. Make sure you don't bad mouth any of your other jobs, or the employers you worked for.

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None were hard or unexpected... ask your Zone if you want to see the questions.

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No difficult questions. They will be focused on customer service, so have stories ready to tell about actual situations you have been in. For example, you will be asked if you encounter a dissatisfied customer how you will handle the situation. Always answer the question with a story, don't try to make something up. Don't answer with " this is how I would handle it", answer with " this is how I handled it and tell your story.

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Generally questions are not very difficult. Applicants may be asked to bring samples of work, including software, writing, etc., that they authored.

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Describe a situation in the past that involved you having to go to extraordinary measures to help a customer?

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Describe a time when you lead a team to a goal and how did you achieve the goal on time.

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None. The GM literally just wanted to talk about personal life.

1 Answer

How do you identify and retain those associates who would benefit the company long term.

1 Answer

What would distinguish me from the other applicants? This question seldom allows for the interviewed person to showcase specific talents as it is too generic.

1 Answer
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