Lowe's Interview Question: describe a moment when a cust... | Glassdoor

Interview Question

Department Manager Interview Houston, TX

describe a moment when a customer got you upset?


Interview Answer

2 Answers


Oh never

Interview Candidate on Mar 17, 2010

They are not dumb they do know that you have been upset. What they are looking for is how you handled it. You can simply say you stayed professional and continued to offer great customer service. You answered all there questions and offered additional services like delivery, credit, installation and special orders.

Anonymous on Aug 26, 2011

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